Privacy Policy
How Hauling Experts Logistics LLC collects, uses, and protects your information.
Effective date: October 11, 2026
Hauling Experts Logistics LLC (“Hauling Experts Logistics LLC,” “we,” “us,” or “our”) provides truck dispatch coordination and back-office support for owner-operators and carriers. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to this website and to our communications with you by phone, email, WhatsApp, and text message (SMS).
1. Information we collect
We collect information you give us directly, such as when you fill out our inquiry form, email us, call us, message us on WhatsApp, or sign up for our services:
- Contact details: your name, company name, email address, and phone number.
- Business details: equipment type, preferred lanes, availability, and dispatch requirements.
- Operational documents: if you become a client, documents such as rate confirmations, bills of lading, proof of delivery, and carrier paperwork that you share so we can provide our services.
- Message content: the content of your messages and inquiries, and records of our communications.
When you submit our inquiry form, your details are sent securely to our team by email through our form service provider (Web3Forms). We do not publish inquiries. If you submit a review on our Testimonials page, your name, optional company or role, equipment type, star rating and review text are stored in our website database and displayed publicly on this website, and a copy is emailed to our team. Please do not include private details in a review. To ask us to edit or remove your review, contact us using the details below.
2. How we use your information
- To respond to your inquiries and discuss our services.
- To provide dispatch, load coordination, paperwork, tracking, and reporting support under our service agreement with you.
- To send service-related communications, including text messages you have agreed to receive (see Section 3).
- To keep records, manage our business, and meet legal and accounting obligations.
- To protect against fraud, misuse, and security threats.
3. Text messaging (SMS) information
Mobile opt-in information will not be shared with third parties for marketing purposes. We do not sell, rent, or share mobile phone numbers or SMS opt-in consent with third parties or affiliates for their marketing or promotional purposes.
If you give us your mobile number and agree to receive text messages, we use your number only to send the messages described in our SMS Terms & Conditions. Information shared with service providers that help us deliver text messages (such as messaging platforms and wireless carriers) is used only to deliver those messages on our behalf. You can opt out at any time by replying STOP.
4. How we share information
We do not sell your personal information. We share it only in these limited situations:
- Service providers: companies that help us operate, such as email, messaging, communication, document storage, and website hosting providers. They may use your information only to perform services for us.
- Brokers, shippers, and factoring companies: if you are a client, we share the load and business details needed to book, coordinate, and document your loads, as you direct or as your service agreement allows.
- Legal and safety reasons: when required by law, legal process, or to protect the rights, property, or safety of our clients, us, or others.
- Business changes: if our business is merged, sold, or reorganized, information may transfer to the new owner, who must honor this policy.
Third-party services you choose to use to contact us, such as WhatsApp or your email provider, have their own privacy policies.
5. Cookies and website data
This website does not use advertising cookies or third-party analytics. Our Contact page shows an embedded Google Map, which loads content from Google when that page is viewed, and your browser may store a small amount of local data (for example, to remember that you recently submitted a review). Our website host may automatically record basic technical information, such as IP address, browser type, and pages requested, for security and to keep the site running. If we add analytics or similar tools in the future, we will update this policy.
6. Data retention and security
We keep information only as long as we need it for the purposes described above, to meet legal, tax, and accounting requirements, or to resolve disputes. We use reasonable administrative and technical safeguards to protect your information, but no method of transmission or storage is completely secure, so we cannot guarantee absolute security.
7. Your choices and rights
- Text messages: reply STOP to any text message to opt out.
- Email: tell us if you no longer want to receive non-essential emails from us.
- Access, correction, and deletion: you may ask us to tell you what personal information we hold about you, correct it, or delete it. Depending on where you live, you may have additional rights under local law. We may need to keep certain records where the law requires it.
To make a request, contact us using the details below. We may ask you to verify your identity first.
8. Children’s privacy
Our services are intended for business customers and are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has given us information, contact us and we will delete it.
9. Changes to this policy
We may update this Privacy Policy from time to time. The effective date at the top of this page shows when it was last changed. Continued use of our website or services after an update means you accept the revised policy.
10. Contact us
Hauling Experts Logistics LLC
2201 Menaul Blvd NE, Albuquerque, NM 87107, US
Email: haulingexpertslogistics505@gmail.com · chsaimkashan.6614@gmail.com
Phone: +1 505-717-4329 · +1 300-671-0090
WhatsApp: +1 505-359-7450